Questions, answered.

Chatmello replaces the chat button in the corner of your website with an animated character in your brand colors. Visitors click the pet and your existing chat opens.

Most chat tools only let you recolor their chat icon and move it. Chatmello replaces the icon itself with an animated character in your brand colors (or your own logo), and opens your existing chat when visitors click it. See how it works with each tool on the chat icon page: https://www.chatmello.com/chat-icon

Yes. Chatbots like Intercom Fin, Tidio Lyro and HubSpot chatflows open in the same chat widget, so Chatmello replaces that widget's icon and the bot keeps working as before. Chatmello itself isn't a chatbot.

Yes. Enter your website address on the homepage and you'll see a pet on your own site, no account needed.

Most people are done in about five minutes: design your pet, publish, and paste one line of code. Your pet finds your chat tool on the page by itself.

No. If you can paste a line into your website builder's settings (WordPress, Shopify, Wix, Webflow, Squarespace), you can install Chatmello. Our install guides walk you through each one.

No. Conversations stay in your chat tool exactly as today. Chatmello only replaces the button visitors click to start a chat.

17 have a built-in integration: Intercom, Crisp, HubSpot, Zendesk (Messaging and the Classic widget), Tidio, Tawk.to, LiveChat, JivoChat, Bitrix24, Smartsupp, Zoho SalesIQ, Drift, Chatwoot, Freshchat, Chatra, Olark and Gleap. For other chat tools, Chatmello looks for the chat button in the corner of your page and presses it when the pet is clicked. That works when the button is part of your page, but not when it sits inside the chat tool's own frame; then your chat button simply stays as it is. You can also use Chatmello without a chat tool: as a friendly greeter, or with the pet opening WhatsApp, email, a phone call or another contact option when clicked.

No. By default your pet finds the chat tool on your page by itself, including ones that load a few seconds later. You can still pick one by hand on the Chat tool page.

Chatmello fails safe. If your chat tool doesn't load, or doesn't open when the pet is clicked, the pet steps aside and your original chat button comes back.

Yes. With most chat tools the pet stays in the corner while the chat is open and closes it on a second click. Where the chat window covers the corner (Intercom and Drift), the pet steps aside until the chat closes.

70, in five groups: animals, birds and bugs, sea and pond, fantasy and tech, and nature and things. Every plan includes all of them.

Yes. Upload a picture (PNG, JPG, WebP or SVG) and it becomes your pet. It's resized to a small image in your browser first. An uploaded picture moves as one piece (breathing, hopping, wandering), so it doesn't blink, wave or talk like the built-in characters.

Yes. Pick from color presets or set your own main and accent colors.

How your pet greets, idles, thinks and celebrates. Friendly waves, Professional nods, Funny wobbles and spins, Energetic bounces.

Yes. In Settings → Pages, show it only on pages you list (like /pricing) or everywhere except some (like /checkout/*). It also works on single-page apps. On hidden pages, visitors see your chat tool's normal button, or nothing if you prefer.

If you want. Choose Stay put, Wander (a short stroll along the bottom) or Peek (tucked half below the edge, popping up when someone comes near).

Only whether the pet was shown, clicked, and whether the chat opened, so you can see your stats. Never what visitors type or read, and no visitor profiles.

The script is about 12 KB (gzipped), loads after your page, downloads only the one character you use, and pauses its animations in background tabs.

The pet is a real, labelled button that works with a keyboard. Visitors who turn on reduced motion get a calm, still pet.

Yes, forever: one website, all characters, all chat tools and stats.

Up to 10 websites and priority support. Everything else is the same as Free.

Yes. Manage or cancel your subscription from the Billing page. Your sites keep working on the Free plan; you just can't add more than one website.